It would be hard to find anybody in the UK whose life has not been impacted in some way by the advent of COVID-19. We all wake up each morning to the reality of living in a restricted society. We refer to this as “the new normal”, but is this really the world we want to co-exist in? We believe testing is the fastest way to return to “true” normal.
Testing for All is a small team but collectively we have big goals! We are a not-for-profit and our aim to make COVID-19 testing accessible and affordable in the UK to anyone who needs it. We have built a logistics network that enables us to deliver high-quality tests to the public at reasonable, transparent prices, so customers can get the peace of mind they need. Our main goals are to:
The team at Testing for all will celebrate success when we achieved the following key milestones:
As the number of customers we serve on a daily basis grows, so does the need to deal with incoming customer queries. Whilst we always strive to provide a glitch-free service the first time round, inevitably some challenges do occur and we need to resolve these quickly, effectively, and with a positive attitude. As you can see from our TrustPilot profile, our current team is doing a brilliant job, but as demand for our services increases so will our workload.
We are looking for a Customer Support Agent who will join our small Support team and help manage incoming customer queries. You will be responsible for managing incoming tickets and calls through our customer support portal Zendesk, and working with the wider team and tech support to resolve these. This role will also heavily involve handling 1-way video calls with customers to proctor/validate their samples in line with Government regulations to ensure that COVID-19 travel tests are completed at the right time.
IMPORTANT - This is a contractor role, which means you will have to be self-employed and able to invoices us for hours worked each week. We are looking for people who can start immediately and are able to work at least 30 hours per week.
We provide the following support hours:
Monday - Friday: 09:00 - 19:00
Saturday: 09:00 - 18:00
Sunday: 09:00 - 17:00